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Frequently Asked Questions (FAQ)
Quick answers to the mostly asked questions
Ordering Process
To place an order, browse our catalog, select the item you wish to purchase, and click “Add to Cart.” When you’re ready to check out, go to your cart and follow the prompts to complete your order. You’ll receive an order confirmation by email or SMS once your order is placed.
Check your spam or promotions folder. If you still don’t see it, contact our support team with your order details, and we’ll confirm it for you.
Yes, you can cancel or modify your order if it hasn’t been shipped. Contact our customer support as soon as possible to request changes.
Payment Options
We accept MPESA, credit/debit cards, and bank transfers. During checkout, you’ll be prompted to choose your preferred payment method.
Yes, we use secure encryption to protect your payment information. Your data is safe with us, and we follow strict security measures to ensure your privacy.
Shipping & Delivery
Returns & Refunds
Product Information
Account Management
Customer Support
