Frequently Ask Questions
Below are frequently asked questions, you may find the answer for yourself.
Ordering Process
To place an order, browse our catalog, select the item you wish to purchase, and click “Add to Cart.” When you’re ready to check out, go to your cart and follow the prompts to complete your order. You’ll receive an order confirmation by email or SMS once your order is placed.
Check your spam or promotions folder. If you still don’t see it, contact our support team with your order details, and we’ll confirm it for you.
Yes, you can cancel or modify your order if it hasn’t been shipped. Contact our customer support as soon as possible to request changes.
We process orders very quickly. If you need to change your delivery address or cancel, please call or WhatsApp us immediately within 1 hour of placing the order. Once an order has been marked as "Shipped" and left our facility (common for rapid Nairobi delivery), we cannot guarantee cancellation, but we will do our best to assist.
Payment Options
We accept MPESA, credit/debit cards, and bank transfers. During checkout, you’ll be prompted to choose your preferred payment method.
Yes, we use secure encryption to protect your payment information. Your data is safe with us, and we follow strict security measures to ensure your privacy.
We accept various secure payment methods, including major credit/debit cards, bank transfers, and mobile money services like M-Pesa (Lipa na M-Pesa). We also offer Cash/M-Pesa on Delivery within Nairobi, allowing you to pay after verifying your purchase.
Shipping & Delivery
For orders within Nairobi and its environs, we offer rapid delivery, usually within 2 to 4 hours for paid orders, or the same day for cash on delivery. Orders to major towns like Mombasa, Kisumu, and Nakuru are dispatched same-day and typically arrive within 24 hours
