Return Policy - Crosstech.ke

1. Eligibility for Returns We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items under the following conditions:

• The item must be returned within 7 days of the purchase date.
• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items Some items cannot be returned, including:

• Opened or used electronic accessories (e.g., earphones, chargers, screen protectors).
• Software, digital products, or licenses.
• Items damaged due to customer misuse.
• Clearance or sale items marked as "Final Sale."

3. Return Process To initiate a return:

1. Contact our customer service team at [email protected] or call [your contact number] to request a return authorization.
2. Package the item securely and include your proof of purchase.
3. Drop off the package at our Crosstech.ke store in Kahawa Sukari or arrange for a return shipping (shipping costs are non-refundable unless the item is defective or incorrect).

4. Refunds & Exchanges

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
• Refunds are issued through the original payment method.
• If you prefer, you may exchange the item for another product of equal value.
• In case of a defective or incorrect item, we will cover the return shipping costs and offer a full refund or replacement.

5. Damaged or Defective Items If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

6. Contact Us For any questions regarding returns, please contact us at [email protected] or call [your contact number] during business hours.

Thank you for shopping with Crosstech.ke!