Privacy Policy for Crosstech.ke

Effective Date: 19/12/2023

At Crosstech.ke, we value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website Crosstech.ke or make use of our services. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website.

Personal Information:

• Identification Information: Name, email address, phone number, billing information, payment details.
• Account Information: Usernames, passwords, and other details associated with your account.
• Communication Information: Information provided when contacting us for support, feedback, or inquiries.

Non-Personal Information:

• Usage Data: IP address, browser type, device type, operating system, referring URL, and activity on our site.
• Cookies and Tracking Data: We use cookies to enhance user experience and collect data on site usage patterns.

2. How We Collect Information

We collect personal and non-personal information in the following ways:

• Directly from you: When you fill out forms, place an order, subscribe to our newsletter, or contact us.
• Automatically: Through cookies, web analytics, and tracking technologies when you interact with our site.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill transactions.
• To respond to inquiries and provide customer support.
• To personalize your experience on our site.
• To send periodic communications, including updates, offers, and newsletters (if opted in).
• To improve our website and services based on usage data.
• To detect and prevent fraud and unauthorized activities.

4. How We Protect Your Information

We implement a variety of security measures to protect your personal data from unauthorized access, use, alteration, or disclosure. This includes using encryption technologies, secure servers, and limiting access to sensitive data on a need-to-know basis.

5. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information with third parties in the following cases:

• Service Providers: We may share information with trusted service providers who help us operate our website, process payments, or provide customer support. These service providers are obligated to keep your information secure and confidential.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or court orders.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, personalize content, and analyze site usage. You can adjust your cookie settings in your browser to block cookies, but doing so may affect your ability to access certain features of the website.

7. Your Rights Regarding Your Data

You have certain rights concerning your personal information:

• Access and Correction: You have the right to request access to the personal data we hold about you and to request corrections if the information is inaccurate.
• Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain certain data.
• Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in emails.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by Crosstech.ke. We are not responsible for the content or privacy practices of third-party sites, and we encourage you to review their privacy policies before providing any personal data.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting obligations. When no longer needed, we will securely delete or anonymize your data.

10. International Data Transfers

If you are located outside of Kenya, please be aware that we may transfer your personal data to countries that may not have the same data protection laws as your country. By using our website and services, you consent to such transfers.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Phone: +254 705 688 541
• Address: Kahawa Sukari, Kiambu ,Kenya